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Few things which are really necessary to give the best services
1- Service with Smile :)
2- Customer/client is always right
3- First listen them completely let them finis first
4- Own their Issues
5- Give then positive response and appreciate them what they say
6- Use empathy
7- I am sorry, I can understand , I would happily suggest , it will be honoured to help you out and so many phrased can add on trust on the company
8- never say No
First of all always greet your greet,with the time of the day.
Approach them at the enterance or Lobby of the hotel as to what are they looking for (Room Resrvation, Restaurant, Any other facilities of the hotel).
Follow up if their requirements are met.
Get back after some time to check if they are comfortable and are feeling at home and happy
Always listen to your clients's needs and meet their needs.
Be honest and fair when dealing with your clients, nobody wants to feel cheated.
Go the extra mile to ensure your client is happy with service or product they are getting from you, but keep it professional.
ALWAYS serve witha genuine smile on your face!! They can tell sometimes when your just faking it.
by listening to your customer and understand what they really need in order to be able to help them and by doing your job in time
L.E.A.R.N process
Listen
Empathize
Apologize
React
Notify
always available and have answers to all their questions
profil : always smiley and good looking
To give my clients a good service i must:
-To know my product or service very well.
-Listen to the customer carefully with full attention.
-Be friendly.
-Handle thier anger (if there is).
-Respond ASAP.
-Keep them updates.
-Be patient.
-Say thank you.
-Show respect.
-Be responsive.
-And put myself in thier showes.
This is very easy to answer, but much more complicated to implement:
To give your customers a good quality of service you must implement three components:
1. Clear and proven SOPs (Standard Operating Procedures)
2. Continuous training (both classroom style and OJT - On The Job Training)
3. Happy employees for the simple reason that happy employees make happy customers
personalized service will make the client feel wow
