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1. Knowledge of the company
2. Patience with the customer
3. Sympathy for the customer`s situation
4. All of above
It could be1 &2
1. Knowledge of the company: Knowledge of the company can help you to convenience a customer(s) to buy/use the company's goods/service, customers watch keenly on your explanations and expression on how to use a product/services
2. Patience with the customer: If you are patience with customers that is excellent service , which will be a goodwill to the organization,
3. Sympathy for the customer`s situation: Situation on what condition
Patience, understanding the situation.
Treat your Customer the way you liked to treated.
all thr the above + a smile on your face, and fast thinking and acting
active listening skill,strong communication skill.
All of the above, because mainly high customer service levels requires all of the above
4. All of above. becoz knowledge of the company enables a person give correct information. Very good listening requires patience. Once the customer's need is well judged it is easier to give him/her satisfactory response. Sympathy with customer is a tool to get him/her round to ur target.
First of all CSR should should have full knowledge about his company and product. He should not felt nervous before his customer and after this he should have full knowledge about his customer. Like Local customs, liking and disliking of that particular community. Their style of working etc.
a) Patience with the customer and Knowledge of the company and its products
b) Communication skills are an added advantage
c) Self Motivation
One must have a good knowledge of the company to be able to understand how to attend to customers according to the services rendered within the company. Being patient is also a quality that enables a customer service representative to pay attention and understand the challenges of customers who come up with complaints. But to sympathise with a customers means to compromise on company policies. This is detrimental hencehence the company is not a charitable organization.
Knowledge of the company, Patience with the customer and Sympathy for the customer`s situation.
