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How you think one should handle the situation, once caught a shop lifter ?

Situation Management Situation Analysis
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Question added by Danish Queser , Sales/Customer Services , London Grocer's and Wine Merchants
Date Posted: 2015/10/14
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Asoka Bulumulle
by Asoka Bulumulle , FARM’S Pride Pvt

First of all should follow below method of identity the situation

1. identify  fact of issues

2. analyzing & open question 

3. listening

4.two way communication

5.praise & appreciation

6, make win-win situation

After cool down the situation have to handle execution of task  

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