What's the difference between Service Desk & Help Desk?

Question added by Jogesh Pathaneni , Senior Project Manager & Control Audit Specialist , EVIDEN (an ATOS Business),
Date Posted: 2015/10/15

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by Anurag Goel , IT Support Specialist , BNP Paribas

Helpdesk is the first point of contact to the end users for a quick and reliable solution.

Service desk is overall process to improve IT and Business across the organization

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