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It depends on what you are selling/ providing. There are many indications show how much the customer is satisfied, e.g. repeating the purchase, refer prospects to buy from you, the attitude the response by the client towards you! If the client answers your calls, willing to meet you with you that means that the relationship is strong and this client is welcoming you and your product/service!
Most of the satisfied clients don't show their satisfactions, because simply they believe that the product/service met their expectations and this what should happen, In this case they will not call you and thank you for the service. But usually if it's beyond their expectations most probably they will pick up the phone or drop you an e-mail thinking you for the great service.
Hallo everybody !
there are some Major Factors which should be considered as Most Important
Time Customer feedbach shocking be obtainded within a reasonable time frame max Five days After Service/ purchase Event
Volume of Feedback - should be represenative make Sales/Service employees responsible for collecting Customer Feedback Entourage customers to give ( positive) feedback
timely reaction try to Identity a Customer Complaint Even when she/he is still at the pos
this is the only chance you May have to turn a dissatisfied Customer into a satisfied one
let customer s know that you value their comments Even the critical ones
by;
Customer Surveys Customer Feedback
Loyalty programs. Customers lifecycle.
The best measures are:
- Loyalty (purchasing frequency)
- Consumer life cycle
- Referrals and WOM
Showing the customer that you care
Empathy in handling customer complaints and questions
Illustration of encouragement
Excellent follow up
Well explained instructions
By costumer feedback. If customer rely on products and value it. Its difficult to gain personal satisfaction by customer but getting feedback and giving importance to product will give the idea of costumer.
Assalamualaikum, if some transaction or discusstion between you and customer is over, when you see customer's face, automatically you may know he or she satisfied or not. if they are smiling or smiled in their face. i think they are satisfied.
Comments Cards.
Social Media.
verbal comments.
winning awards.
Leaving good Tips.
suggesting us to others.
Customer Surveys to know the weakness point and strengthening it
1. Customer Feedback Surveys
2. Find out where you are failing
3. Assess the competition
4. Loyalty measurement
5. Understand your customer's needs
