Bayt.com

Start networking and exchanging professional insights

Register now or log in to join your professional community.

Follow

What are some of the best strategies used to delight and retain a customer?

customer relations

Customer Satisfaction Customer Service Customer Advocacy Project Management Customer Relationship Management
user-image
Question added by Balkheisa Ibrahim Omar , Human rights officer , Kenya national commission on human right
Date Posted: 2015/11/04
Upvote (2) Views (9) Followers (21) Answers (14) Report Question
Write an Answer
Register now or log in to answer.
Prathyusha Sebastian
by Prathyusha Sebastian , Leadership and Organization Development Specialist , Infosys Leadership Institute

Getting a customer to come back for more business is the best satisfaction certificate any service provider can have.  A few tips:

  1. Gather his requirements with clarity, when in doubt ask and be sure to have understood the exact need of the customer
  2. Deliver the requirement on time, with quality, in line with expectation
  3. If budget, time, and company process allow, delight him with an additional package
  4. Follow up (very important) and ensure that the customer is truly satisfied with the delivery and promise to assist in case of any gaps
  5. Most importantly, be polite and pleasant through out your interaction

Deleted user
by Deleted user

Always listen to what the customer needs, offer solutions, then follow up on the customer and see how your solution helped the customer

Collins Urugbezi

Quality assurance, and goods delivering , for time keeping.

Catherine Alegrado
by Catherine Alegrado , CUSTOMER SERVICE REPRESENTATIVE , RHI BUILDERS AND CONTRACTORS DEPOT CORP.

Be punctual and patient always.Be attentive of customer wants.always approach them a big smile,and always value them.

Vetri Selvan Manikkam
by Vetri Selvan Manikkam , Assistant Manager -Quantity Survey , Larsen & Toubro (Oman) LLC

1. Understand the needs & exceptions of the Customer .

2. Provide the valuable suggestions relevant to his/her requirement.

3.Ensure that, you are delivering as per the requirement without any deviation in Quality/time/Scope .

4.Always serve with a Smile and demonstrate your confidence all the times.

5. Use feed back form for the improvements.

Md Fazlur Rahman
by Md Fazlur Rahman , Procurement Specialist , Engineering and Planning Consultants Ltd

To retain a customer, we have to OFFER a world class product /  services and making sure that the customer remains satisfied in terms of quality as well as price. 

An Example: Services of Emirates Airline. This Airlines is continuously expanding it business defeating the others through best serfvices.

Clodelio Delfino
by Clodelio Delfino , Managing Consultant , Startup Company

Just read the book Zappos by Tony Hsieh... it's all there.

Femi Folorunsho
by Femi Folorunsho , Security guard , Blueseal

1.understand the needs of the customer.2.redirect to personals in charge where necessary.3.ensure needs are attended to not bridging the company ethics4.obtain a feedback form the customer verbally if customer consents or orally for hurrying customers .5.records such feedback and ensure processing and correction where needed.

tamilvendan kaliyaperumal
by tamilvendan kaliyaperumal , Assistant Project Manager , Vital Paper Products Pvt Ltd

Continuous offers and discounts 

Abdi Nour
by Abdi Nour , Secretary translator and marketer , Horn&gulf for export/import and tourist planing

Always listen the costumers needs and smile when he's paying. That curve is the objective of bringing him back.

Mark Daniel Abando
by Mark Daniel Abando , Sales Associate cum cashier , Transguard

Offer them the best service you could give them and treat them more than the way you want to be treated and respect them more than the way you respect your self as a costumer because even the richest or poorest person alive will still be called as a costumer.Everyone is a costumer.

See More Answers
Write Your Answer
More Questions Like This