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Warm welcome with a genuine smile
Professional assistance
If you do not know any information -apologize and say that you will check with the manager get back to him/her immediately. Action immediately
Make sure the customer leaves happy with the service asking if you were able to answer all the questions that he/she was looking for
Thank the customer for using the services your company offers
wish a good day with a smile
Be responsive, take timely action, speak less and deliver more, be there at the time of problem, attend properly, show your courage and adopt "You Strategy"
To understand the customer needs and provide options as per his requirement. Also create a need for impluse buying
Harsh words are not always indicative of insight, and complaining customers are not always a sign that something is wrong. Be that as it may, sometimes great feedback is buried within the vitriol—give credence to every message.
To stay consistent in tone and process, use the CARP method:
Receiving the same complaint repeatedly is the beginning of a narrative. This shouldn’t dictate what to do next, but it will begin to reveal what requires your attention.
For best customer satisfaction, Customer Service Executive must always listen to the customer first and should apology if needed and should explain the situation and try to get the proper solution, if not then must register a complain and must give a proper resolution time of the complaint and should always carry smile, courtesy words and must apology when ever needs and must ask if they can help with other services
when i respect the public taste whatever dis agreeing you can won the coustemer whatever the age group
Keep the case of everyone in his mind in special file to clear their issues always
in short it is courtesy and good manners thank earn you long term relationship with customer