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What are the best tips for a customer service executive to leave customers satisfied every time?

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Question added by muhammed ashar , customer service assistant , Majid Al futtaim
Date Posted: 2015/11/06
Deleted user
by Deleted user

Warm welcome with a genuine smile 

Professional assistance 

If you do not know any information -apologize and say that you will check with the manager get back to him/her immediately. Action immediately

Make sure the customer leaves happy with the service asking if you were able to answer all the questions that he/she was looking for

Thank the customer for using the services your company offers

wish a good day with a smile

 

Asim Hadayat
by Asim Hadayat , Business Development Manager , DHL Global Forwarding

Be responsive, take timely action, speak less and deliver more, be there at the time of problem, attend properly, show your courage and adopt "You Strategy"

Lauriza Ramirez
by Lauriza Ramirez , Sales Associate , Crystal Touch World

When customer come every time ,, give your best Smile from your heart let them they are always welcome and give your best service what ever they want and what ever it goes....

Sriram Swaminathan
by Sriram Swaminathan , Store Director , Canali India pvt ltd

To understand the customer needs and provide options as per his requirement. Also create a need for impluse buying

Deleted user
by Deleted user

Treat your customers right. Don't come on too strong, respect your customers. Always listen, hear what your customers are saying. Continue to satisfy your customers. Treat a customer like a valued Partner. Build trust. Be transparent, Honesty is crucial when it comes to mistakes. Follow through on your word. Recognize responsibility the customers is always right. Always says yes "thank you" Kindness and Gratitude will take you far.

Mohamed  Ali
by Mohamed Ali , Gm Sales Marketing , M D Trading

Harsh words are not always indicative of insight, and complaining customers are not always a sign that something is wrong. Be that as it may, sometimes great feedback is buried within the vitriol—give credence to every message.

To stay consistent in tone and process, use the CARP method:

  • Control the situation.
  • Acknowledge the dilemma.
  • Refocus the conversation.
  • Problem-solve so the customer leaves happy.

Receiving the same complaint repeatedly is the beginning of a narrative. This shouldn’t dictate what to do next, but it will begin to reveal what requires your attention.

Moazzam Uddin Mohammed
by Moazzam Uddin Mohammed , Sr. Intellectual Property Consultant and Research Analyst , KAD & Co. International

For best customer satisfaction, Customer Service Executive must always listen to the customer first and should apology if needed and should explain the situation and try to get the proper solution, if not then must register a complain and must give a proper resolution time of the complaint and should always carry smile, courtesy words and must apology when ever needs and must ask if they can help with other services

when i respect the public taste  whatever dis agreeing you can won the coustemer whatever the age group

Tarek Ahmed Mohamed Daoud
by Tarek Ahmed Mohamed Daoud , sales executive , ALSHAYA TRADING

Keep the case of everyone in his mind in special file to clear their issues always 

sherif degwy
by sherif degwy , Retail Branch Manager , Cairo Scan Radiology & Labs

Welcomming customers with real smile Must listen to customer inquiries Investigate in his demands well with some questions Gave him alternatives Give him all info he could need with pleasure

Muhammad Imtiaz
by Muhammad Imtiaz , Lead ERP Analyst , Techmantra

in short it is courtesy and good manners thank earn you long term relationship with customer

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