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How to deal with an abusive customer?

A customer who refuses to listen to any logic.

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Question added by Deleted user
Date Posted: 2015/11/12
Nadejda Vetashnova
by Nadejda Vetashnova , Purchasing specialist , Rose Diamond LLC

Stay calm,keep smiling, be polite with a nice voice ask about customer`s needs, provide the best service.

Deleted user
by Deleted user

I agree with Ms. Vetahnova. Though, it is very rare to get a customer that is so upset that they get abusive, keeping calm and maintaining a level of professionalism that is observed through the tone of your voice, facial expression and body language is the best way to deal with abusive customers. Also, keep in mind that at some point, when the customer's behavior is too much, you need to address the customer's behavior and mention that tolerance works both ways. This is because it is your right to not subject yourself to such abuse.

anvesh dwivedi
by anvesh dwivedi , Assiociate Ops , WNS Global Services

one can easily deal with abusive customers by providing him exact information and being polite to customer who is abusive one will definatley settle down if the process knowledge is upto mark 

Angilie Carbonero
by Angilie Carbonero , Customer Experience Team Leader , Kitopi

First and foremost, we need to hear them out, in that way they will feel that we somehow care for the reason why they are upset. most of the time customers will calm down.

Muhammad Asghar
by Muhammad Asghar , Senior Field Officer , Continental Biscuit Limited

Love and nice dealing, Love have power to cover this man

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