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Can free WI-FI increase the hotel guest satisfaction?

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Question added by Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev
Date Posted: 2015/11/14
maisoon al quraan
by maisoon al quraan , System Analyst / Business Analyst , almond technologies

i can analyze it from4 aspects:

  1. free wifi = more time spent in the hotel, which will cause them to spend more money in the facilities.
  2. free wifi = more interaction with social medias, which means more check-ins to your hotel.
  3. free wifi = the foreign tourists do not have to buy a package from local service provider to talk to their families back home = less money to pay = HAPPIER
  4. free wifi = remain busy and not notice the latency in food delivery, bad service, etc etc

Deleted user
by Deleted user

Nowadays WIFI is not for satisfaction. It is an attractive attribute for staying in a hotel otherwise they will stay somewhere else. The satisfactions will come from the speediness of your WIFI. 

Bassam Ali Mohammed Al-mamari
by Bassam Ali Mohammed Al-mamari , مساعد الرصد والتقييم , برودحي سيستمز

It may be so for some people, but not all>

Mohin Ikhtihar Shah
by Mohin Ikhtihar Shah , Senior Sales Executive

yes!

As The country like UAE has people having high standard or professional visiting they require the facility of internet

Alex Waweru
by Alex Waweru , Housekeeping Supervisor , Fairmont Fujairah Beach Resort

WIFI has a great impact on guest satisfaction, if it has a great speed guest will be very satisfied compared to the one with low speed causing complaints and guest satisfaction. another aspect is the charges for WIFI this should be minimal but not an expense to the company

Tinu Abraham
by Tinu Abraham , Store Manager, Atlantis The Palm , Starbucks

yes it is one of those elements which improves guest satisfaction. It let them stay connected !

Deleted user
by Deleted user

Yes definitely! One of the major concern of guests is the internet service whether for personal or business use. It has been part of the daily lives of the individual nowadays especially everything runs and owns laptops and smart phones. In hospitality industry they treat free wifi as basic necessity before anything else. It should also come with decent speed for upload and download activities. Well who else wouldn't want to have free access? Free means conviniency.

Akhil Chhaniyara
by Akhil Chhaniyara , Mechanical Maintenance Engineer , Essar Oil Limited- Jamnagar

yes it can satisfy the hotel guests

 

Cesar de Alban
by Cesar de Alban , Fiinancial Business Support Advisor , Insurance Australian Group ( IAG ) New Zealand

Definitely. The world which we belong is entirely dependent on technology and information. Everyone wants to keep abreast of what is going on around the world in terms of business, politics, and entertainment. The internet is very important. And by providing free and fast internet service to customers will definitely increase awareness to the public about its excellent service. 

Mohanad Fakhar Aldin
by Mohanad Fakhar Aldin , Electrical,SCADA,Security Systems Engineer , AL JABER AND PARTNERS

i think so since they are in new city it will help a lot 

Mohammed Borham
by Mohammed Borham , Senior Procurement Engineer , Saudi Bin Laden Group

For sure..it's one of the main things that I search for when going to a new hotel

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