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Customer walks-up to your desk and starts abusing you and your company, what is the best way to handle such customer?

Soft Skills Customer Relations Customer Service Customer Focus
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Question added by Mohammad Kaleem , Customer Care , K-Electric
Date Posted: 2015/11/15
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zeeshan ali T THARAYILLAKKATH
by zeeshan ali T THARAYILLAKKATH , manager , white line steel

yes..it is Customer Service goes hand in hand with Customer Support. The key to have a customer service success is how to provide excellent support to the cutomers. Always make your them feel that you are to assist and support them through the process.

neveen abu farhana
by neveen abu farhana , customer relation executive , life line hospital

your question it's not clear  

Mohammad Kaleem
by Mohammad Kaleem , Customer Care , K-Electric

I mean harsh and abusive customer handling

KHALID KARIMBANAKKAL
by KHALID KARIMBANAKKAL , Secretary , Goldenline Printing and Packaging

use some tactics to calm the customer by hearing him/her in a pleasing manner ...gradually he/she will calm down and give a proper solution to his/her problem.

shaymaa zaitoon
by shaymaa zaitoon , Assistant Manager Admin & Procurement , Al Mulla Security Services K.S.C.C. (Brinks) , (G4S previously)

By being very calm and believe in the company that you're working with. Talk reasonable and be polite despite any accusation you'll hear and everything will be ok! I've been in this situation many times it only need confident to over come this condition.

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