What must a sales representative do to face a displeased customer?

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Posted by:
Ahmed Farouk Mohammed Helmy
11-February-2014

Customer Interface Customer Research Customer Service Customer Events Customer Analytics

Question added by Mohamed Maher , Account Manager , Alamia Group
Date Posted: 2015/11/21

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by Irish Ron Endraca , Customer Retention Specialist , InCall International LLC

First is to listen to the customer. That way, you'll be able to determine the problem or concern. Then empathize with the customer.After that, make recommendations or solutions.

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