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What is the best solution to a guest complaint rather than complimentary service?

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Question added by Alex Waweru , Housekeeping Supervisor , Fairmont Fujairah Beach Resort
Date Posted: 2015/11/24
sunil kumar
by sunil kumar , Manager , Coffee Bean & Tea Leaf-

accepting the mistake (if or if not),polietly suggesting him to the some other best thing.

 

Marlon Lapid
by Marlon Lapid , Captain/Trainer , Alfa company food services

Talk and listen to the guest what is their recommendation .offer the guest into another that will surely be like..then in ivite th again to give much better service for the next visits

Rana Shoaib Rashid Khan
by Rana Shoaib Rashid Khan , Restaurant Manager , Delizie Italian food lounge

talk to customer, sometimes they need a guy in suit talk to them in generous way. accept mistake, be calm and problem solving, say apology.

P A Cariappa Appaiah
by P A Cariappa Appaiah , back office executive , Inspire Hond

Complementary services, is the best one.

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