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maybe your client booked through your company a certain hotel before arrival to Egypt , then he/she found that the hotel is overbooking and he/she has to be accomodated in another hotel...
The company , should do, " Review", were it went wrong, first.
I will directly show him the way to the GM .
I WOULD ASK HIM WHAT ADVICE CAN HE GIVE TO MY COMPANY INORDER TO SATISFY HIM.
I try to calm him down and then I apologize to him and try as much as possible error Repair
First hear the complaints fully and reply him that it is our mistake and I will report this complaint to the management and we will discuss the matter very seriously in the board meeting.There will be a change in the policies from next month.Our management is ready to consider the customer complaints as serious one and to solve their difficulties.We consider customers our masters.Thanks for your suggestions.
Make sure that you listen actively to their problem or complaints, and resist the urge to interrupt or solve the problem right away. Be empathic and understanding, and make sure that your body language communicates this.
Dealing with difficult customers can be challenging. But if you handle the situation well, you may even be able to improve your relationship, and create further opportunities.
Make sure that you listen actively to their problem or complaints, and resist the urge to interrupt or solve the problem right away. Be empathic and understanding, and make sure that your body language communicates this.
If you're not sure how to fix the situation, then ask your client what will make him happy. If it's in your power, then get it done as soon as possible. Follow up with your customer to make sure he was happy with how the situation was resolved.
