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Which is cheaper? to train staff in customer service in-house or to poach for qualified hands from competitors?

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Question added by Adeyinka Adeleye , Country Officer/CEO , HAPPY AND DIAMOND
Date Posted: 2015/12/03
د Waleed
by د Waleed , Management - Leadership-Business Administration-HR&Training-Customer Service/Retention -Call Center , Multi Companies Categories: Auditing -Trade -Customer service -HR-IT&Internet -Training&Consultation

I would agree with answers.. Training in the house could be cheaper !

Thank You

Nasir Hussain
by Nasir Hussain , Sales And Marketing Manager , Pakistan Pharmaceutical Products Pvt. Ltd.

to achieve the long-term business development objectives, preference should be given to in-house training of staff and certain of them will become assets to the company in future. 

Hamad Al Dossari
by Hamad Al Dossari , HR BP , Chevron

it is to cheaper to train staff in-house. 

Vinod Jetley
by Vinod Jetley , Assistant General Manager , State Bank of India

When you are small, poach. But when you have resources, build in-house training.

Kishore kumar Ramamoorthy
by Kishore kumar Ramamoorthy , Senior Customer Service Executive , First Source Solutions Pvt ltd

Its always cheaper to train the in-house staffs rather than recruiting experienced staffs. But the only drawback is training might consume time depending upon the learning ability of the person. 

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