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As a sales agent, what is more important to you: sales or customer satisfaction?

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Question added by Alma Esponilla , Stock Control , Aecom/ URS
Date Posted: 2015/12/05
Desalegn Tilahun
by Desalegn Tilahun , Lecturer , Arsi University

as the sales agent the primary target was attract and satisfied custommer. basically, customers are benefited oriented, they always come agian for the prodcut that makes them more satisfied. if we are more care about our sales, we may forget the concern about customers. so that we should first satified or customer then customers' could create our sales satisfaction.

Abdul Raoof Thaniyan
by Abdul Raoof Thaniyan , salesman&driver , aboodawood

Focusing only on sales is short-term and satisfying customer needs is long-term which also helps to build brand loyalty and customer retention.

I want my costumer back, my answer is customers satisfaction

Marsel Ishmuratov
by Marsel Ishmuratov , Engineer( Chief Specialist) , Weight control service

I think satisfying the customers needs first. It will make a sales then.

David Williams
by David Williams , Head Of Operations , Sinatra Holding LLC

Always satisfying the customers wants and needs firstly, building a long term relationship is essential

NOR EDDINE RG
by NOR EDDINE RG , نائب مدير،ادارة الاعمال الادارية , شركة ع ل و اولاده للاستيراد والتصدير

Salam alaykom. I see that we must give the important to both parties together. On the one hand satisfy the customer to come back and buy again, and sales to the satisfaction My manager.(my opinion)

Mohamed Riyaz Resul
by Mohamed Riyaz Resul , Analytics & Strategy Consultant , RevinTech

satisfying customer needs and demands is the most important rather than sales. Focusing only on sales is short-term and satisfying customer needs is long-term which also helps to build brand loyalty and customer retention.

Mohamed Gad
by Mohamed Gad , Team Leader , UTC

Customer Satisfaction for sure , successful deal in sales can't be made without customer satisfaction. Also satisfaction is the reason of making another deals again.

Randy Escudero
by Randy Escudero , Division Manager - Graphic Systems , FUJIFILM PHILIPPINES INC.

It's mush easier to sell to a satisfied customer.  Customer satisfaction leads to retention, a great way to measure business success.

Amer Al Mani
by Amer Al Mani , Marketing Operations Manager , Sater Marketing Company

satisfied customer will generate sales.

Deleted user
by Deleted user

Normally the customer satisfied after his/her problem being solved not necessary in a cheap/economy way but in a perfect way.

assuming that you are dealing with the first time customer what will you need from him/her is to buy or be satisfied? how will he/she get satissfied without even use your prouct or service?.So in this kind of a situation what you need to do is to make sure you sell, BUT how do you sell it, it is what a very important step to the sales agent as it will give the image of your product and service to the customer which will lead to the start of building trust to you by the way you explain to him/her on how his/her problem will be solved through the product you will be selling to him/her.On this you need to more of a consultant than a sales agent.

When the customer's problem being solved perfectlly, what comes after is satisfaction and when customer satisfied more sales comes.

satisfation comes from sales and more sales comes after satisfaction

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