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Are customers more knowledgeable than the company executives because of knowledge sharing on social forums?

Can you provide examples of such instances ?

Digital Marketing Social Media Marketing Call Center Customer Development Social Media
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Question added by Abid Patel , Manager- Sales and Support , ZAYANI COMPUTER SYSTEMS
Date Posted: 2015/12/07
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khalid ismail
by khalid ismail , home delivery manager , IFC

no of course ..all executives more knowledgeable 

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