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How do you measure carrier performance? what are the common KPIs?

Logistics Supply Chain Management Transportation Operations Transportation Planning
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Question added by Mahmoud Bedawi , Global Shipping and Transportation Capability Leader , Procter and Gamble
Date Posted: 2015/12/07
Upvote (0) Views (0) Followers (4) Answers (4) Report Question
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zohair Siddiqui
by zohair Siddiqui , Warehouse Associate , Numerous Warehouses

Response Time, In Transit Damages, EX Work customer service protocols, Intermodal Capabilities, Weight per Carat verses FCL, delivery time, and other service related factors among the others.

Deleted user
by Deleted user

It's QECD, Quality of service provided, Efficiency form point A to B, Cost-having the least cost vs competitors & Delivery-On time, al the time. This should be the4 most basic KPI's for a carrier.

Shahid Mian
by Shahid Mian , National Inventory Manager , Tabcorp

DIFOT delivery in full in time is the best KPI for measuring the performance of a transport provider.

Sami Nathan R
by Sami Nathan R , Operations Manager , Arch Global Logistics

1.Is agreed SLA's has achieved

2.Safe & On-time delivery

3. Response Time

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