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Is it necessary to decentralize the customer complaints to the call center in order to be taken by customer service not by community manager ?

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Question added by Yessaad Mohamed El Amine Amine , Communication Digital Manager at Algérie Télécom , Algérie Télécom
Date Posted: 2015/12/08
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by Deleted user

  • It depends with the size of the organisation, the bigger it is the more sensible it might be for that to be relegated to customer service agents.
  • If the Customer Service agents have been accorded with the authority to deal with the majority if not all the kinds of complaints that customers present.
  • If all red tape is excluded from the process of dealing with complaints and feedback

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