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How to measure customer satisfaction?

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Question added by Anna Izabela Nagnajewicz , Customer Success Manager , Micro Focus
Date Posted: 2015/12/15
Sonia Khayat
by Sonia Khayat , Health care , Health institutions

Hi Anna Izabela ~ Best wishes for.

As an answer, to your question, I would like to share with you the following link  by : 

 

https://www.userlike.com/en/blog////6-proven-methods-for-measuring-your-customer-satisfaction

 

Sonia

 

Deleted user
by Deleted user

The best way to measure the customers sactisfaction is to do some kind of consummer study where your KPÌ´s can be the "repetition of the purchase" during some period; you will also measure the fidelity for the brand and produt.

Muhammad Adeel
by Muhammad Adeel , Sales And Marketing Executive , TANZEEM HEAVY EQUIPMENT RENTAL LLC

There are several ways to gather input from customers. The simplest way to find out how customers feel and what they want is to ask them. If you have only customers, you can talk to each one personally. The advantage of this approach is that you’ll get a personal “feel” for each customer.

Advisory boards are a much underused way to improve customer service, develop new services, and encourage repeat business. Even the smallest businesses can use them effectively.

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