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Is customer services part of evaluating and controlling marketing performance?

Customer Service Business Development
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Question added by Khalid Qaissi , General Manager , harmony for insurance brokerage and services
Date Posted: 2015/12/17
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heba morsy
by heba morsy , Deputy branch manager , commercial international bank

Nowadays yes because products and services are the same in similar industry the customer service to clients is the base of creating loyalty thus increasing company profits.

Maria Garcia
by Maria Garcia , Data Entry Operaton , Commonwealth of MA

Customer feedback is important in this case.  

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