by
Muhammed Aslam , Office Administrator , alameenstationery trading llc
The role varies according to the type of employer, the size of the organisation and the management structure, but activities typically include:
using a range of office software, including email, spreadsheets and databases;
managing filing systems;
developing and implementing new administrative systems, such as record management;
recording office expenditure and managing the budget;
organising the office layout and maintaining supplies of stationery and equipment;
maintaining the condition of the office and arranging for necessary repairs;
organising and chairing meetings with staff - in lower paid roles this may include typing the agenda and taking minutes, but senior managers usually have an administrative assistant to do this;
overseeing the recruitment of new staff, sometimes including training and induction;
ensuring adequate staff levels to cover for absences and peaks in workload, often by using temping agencies;
carrying out staff appraisals, managing performance and disciplining staff;
delegating work to staff and managing their workload and output;
promoting staff development and training;
implementing and promoting equality and diversity policy;
writing reports for senior management and delivering presentations;
responding to customer enquiries and complaints;
reviewing and updating health and safety policies and ensuring they are observed;
arranging regular testing for electrical equipment and safety devices;
attending conferences and training;
depending on the organisation, duties of the role may extend to the management of social media.