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- Be calm
- Be a good listener
- Never interrupt the customer while talking
- Apologize for the interruption of service/product on behalf of the company.
- Do your best to help and support to solve his issue.
- You should be a good listener.
- You should be Polite, Patient, Self Confident.
- He should feel that your first target is his satisfaction not only your Company's benefit.
- Good knowledge about the Product/Service that your company provides = Professional answers for his questions and real solutions to his complaints.
The best way to deal with any customer is to listen and understand what the customer actually wants with an open mind. In my experience the toughest customers are usually the more loyal ones and they want to be treated with respect and not be cajoled or sold to.
You ca deal with the Tough and rude customers with polite and gentle behavior, you have to behave positively with these type of customers in return.
Give positive in return of negative is the ultimate way to deal with these type of customers. be fair and speak the truth with these customers.
Tough customers know what they want and say what's on their mind. The challenge is to dissuade their doubts about the product or service that they are questioning, and turn a difficult situation and possible loss of a their valued loyalty into a succesful experience and outcome.
They need to be convinced that what they are about to purchase is a worthy investment that meets their standard of values and confirms their perception of the store/brand. Reminding them that they are choosing the best on the market and that their satisfaction is of utmost concern will remove any further feeling of uncertainty.
The best way to deal with tough customers is to be as polite, understanding and apologetic as possible.
Clearly understand requirement and keep every thing documented and get it signed
Read their mind and weaknesses first. Talk them in their language for your proposal. work on win win policy.
