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In order to keep the CMDB updated we have to keep the Service Catalog updated which is on of the CMDB so, what is your experience in this field.
fist you need to listen with the guest for his or her complain or suggestion,and after that let the guest feel you have also sympathy for that,and after that just give the proper answer or solution for the guest concern.
Service Catalogue is an essential profile to describe all services you are provided to the customer with its specifications and conditions. So, updating CMDB periodically or as needed can give the customers an impression that service provider is taking care of thier needs and draw the customers' expectations that they'll get from. Then, specifying the vision will short-cut the service request and avoiding miss-guide customers by the services they're looking for.
Regards,
There should be a periodical audit and quality checks. Depending on the results, the service catalog would be updated.
Furthermore, if you have a service desk that has CI linked with their owners. Updating the CIs should be reflected automatically in the user's self service portal.
In catalog things needs consistency so as a service administrator I tend used consistent quality check over matter of time.
