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How do you think culture will affect customers' expectations?

Customer Satisfaction Customer Service Culture
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Question added by abdallah amro , National body shop and accessories manager , United Motors Company
Date Posted: 2015/12/22
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Muhammad Nasir Khan
by Muhammad Nasir Khan , Documents Controller , AL-Qabdah Global Building Contracting L.L.C

for customer care must have sutebal inviroment , in any filed when customer came there then realize himself that they are our brothers or our family members represent with him in good character & speak with them so nicly

 

abdallah amro
by abdallah amro , National body shop and accessories manager , United Motors Company

During the preparations of my master thesis, I was very keen to figure out a measurement for culture. And I can claim that culture is the average score of the importance order of quality dimensions assigned by a group of people... the five dimensions described by PZB are tangible, responsiveness, reliability, assurance and empathy... and differences in weights giving to these dimensions indicate the culture difference.

 

 

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