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What strategies can be used to increase Aftersales CSI score?

Service Management Strategic Planning Sales
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Question added by Deleted user
Date Posted: 2015/12/27
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Gloria Umutesi Mwizerwa
by Gloria Umutesi Mwizerwa , Administration Assistant/Receptionist , OPTY-RH Rwanda

 

  • Encourage your sales staff to up sell
  • Tell customers about coming items and expose some of them if available
  • give awards/gifts to the best customers

Deleted user
by Deleted user

That is a good answer, also remember to be proactive always keep in touch with the customers, understand the customers need n never push a product that the customer do not want

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