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Can you name few advantages and disadvantages of promoting or recruiting a technician to a Service Advisor position?

Service Management Promotions
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Question added by Deleted user
Date Posted: 2015/12/27
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Zaeem Shahid
by Zaeem Shahid , General Manager Operations , Pace Pakistan Limited

Advantages:

  • Can highlight and explain the basics of a problem
  • Can be efficient in helping to address an issue
  • Can help physically in emergency situation having hand on experience
  • Can supervise the work of staff

Disadvantages:

  • May lack a diagnostic vision
  • May not be effective overlooking the importance the issue
  • May not be proactive
  • May not manage multi tasking

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