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First i would apologize to the client then call my co worker aside and be give him/her a lecture since the company progress depends on the customers and if they are treated badly then we doomed to fail.
In any point, any employee should not be rude or argue to any customers at ALL TIMES. I would simply ask him/her if you are in the customer position what will you feel if an employee is rude to you?
I will advice to co-worker not to be rude and at the same time will tell him costumers are biggest asset for company's progress. I will motivate customers , money and ownership alone aren't enough.
advising others in a professional manner is a great sign of our experience in customer customer.Sometimes we should learn from ourselves to show them the positive side,acknowledging others is a great way to show our Leadership and our positive attitude. Sharing information and learning from others is a dedicated way to interact among the group .
Apologize and keep attending to the customer's needs.
I agree, with those which have stated that rudeness regardless of any situation is not acceptable from any colleague.
Depending on the situation I would address the problem with the coworker or if needed with your supervisor or manager after the client has left
Firstly I Will Handel That Customer By Saying That I Can assist you in Better than My Co-Worker Who Is rude to you and i will apologize on behalf of my Co-Worker and after I done with that customer i will explain my co-worker that The customer is not someone to argue with or match wits against—he is a person who brings us his wants. If we have sufficient imagination we will endeavor to handle them profitably to him and to ourselves.
I WILL TRY TO SOLVE HIS PROBLEM AND AN APOLIGIZE TO CUSTOMMERS
Handle the customer instead of him and apologize on behalf of the company for the incident
Firstly need to understand the situation as to what is the issue it can be any reason for this commotion to arise.
Need to have clear listening from both the side and take a step as per the that because never be rude to customers in fact try resolving their issues.
Tell to Superior Authority to sort the issue.
Depends on the situation may be their is a theft which he my co worker has caught
May be the customer has damaged any sku on floor and refusing to admit it
no co workers will get angry on customer cause they know the importance of the customer
and in ways if my coworker is getting angry with customer then we should send him a aside and try to know the issue of service and solve the customer issue by yourself with smile and apology offer him water
