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Can a company reduces its customer turnover rate by emphasizing on good customer service only?

Turnover Customer Service Sales Business Development Customer Service Skills
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Question added by Rasha Maarabouni , Executive Registrar , Lebanese International University
Date Posted: 2016/01/07
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Mohamed Qadoumi
by Mohamed Qadoumi , Outbound & Retention Team Leader , VIVA

Providing good customer service is one of the main and key factors that will definitely reduce customer turnover rates.

Designing an effective loyalty & retention plan or program is important for reducing customer turnover rates.

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