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As receptionist you most have good personality, good communication to the and self confidince.
The front office staff might lack motivation sometimes as they do the same work repeatedly on a daily basis and usually their pay are the lowest compared to other staff. This is a very important fact to take note of as this might affect the profitability and efficiency of the company as this staff member will directly deal with customers the most. This staff member might have high stress levels as they might have to deal with bad-tempered customers and a lot of complaints, making it hard to maintain good services.
One of the biggest challenges that front office staff might face in the hotel industry would be over booking. These bad communication and organisation skills might lead to a bad reputation for the company and unsatisfactory services to customers.
Front office staff should receive continuous training as this will improve their customer service. Salary increases can also provide more motivation.
The phone system could be configured in such a way that the company can track the calls that are missed by the front office. This can help them get back to the customers as soon as possible.
For being a good receptionist must a good personality with have own self confidence u must know how you will treat valid custom with a smile
The receptionist is the first person that the guest will see.So she need to give the nice greeting and smile came from the heart to the guest. First approach will came from her. The guest must be satisfied to any enquiry he need.
dealing with bookings by phone, e-mail,letter,fax or face to face.completing procedures when guests arrive and leave,choosing rooms and handing out keys.
give your best service to make your gust feel good.welcome the gust with a happy smiling face.
Receptionist is the face of the hotel, who starts creating a first/last impression. The person has to posses a multitasking skill in order to excel in this role - you have to attend the person in front of you (walk in customer), respond to the call, reply to the queries of different departments like - house keeping, restaurant, reservations. And do not forget to smile and provide best possible service without trace of stress.
As a receptionist, one of the most important role is to assist the guests by giving them the information they need to know. Serving them properly by giving them the satisfaction they need. And most specially, greeting them with a big smile.
Meeting and greeting guests as they approached. Wearing a genuine smile. Respond to their inquiries in a nice and accurate manner. Being presentable and always have a good attitude towards everyone.
As a Receptionist, you are the face and voice of the Company. One needs to be able to handle all sorts of situations when they arise in a calm and professional manner. One needs to be approachable at all times and friendly irrespective of the circumstances.
