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What are recommended guidelines to excel in your current role?

Labor Management Team Leadership
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Question added by amr el-dessouky , Enterprise Network Management , Orange
Date Posted: 2016/01/13
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Tabrez Ahmed
by Tabrez Ahmed , Team leader sales and Business Development , Navriti technologies Pvt Ltd

  • A responsible attitude
  • Ability to prioritise work
  • Good at planning ahead
  • Remaining calm under pressure
  • Decision-making abilities
  • Time management
  • Ability to have authority but tactful with it Ability to have authority but tactful with it
  • Accurate record keeping

  • Lead, coach and motivate a team of people to deliver an exceptional customer experience

  • Deliver exceptional customer service and team engagement 

  • Identify and resolve performance issues

  • Resolve escalated customer queries Build strong relationships with both internal and external customers

  • Use  Customer Care analytics to improve the customer experience

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