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What are the main factors affecting customer relationship management?

Customer Interface Customer Research Customer Focus Customer Events Customer Experience
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Question added by Mohamed Kamal Etman , Operations Executive , Abu Dhabi Islamic Bank
Date Posted: 2016/01/14
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Tollyns Titus
by Tollyns Titus , Administrative Service Manager , Style Craft Creations

  • Departmentwise capability of the supplier.
  • Technological and engineering or re-engineering aspects of products and services.
  • Type and quality of response provided by the supplier.
  • Supplier’s capability to commit on deadlines and how efficiently they are met.
  • Customer service provided by the supplier.
  • Complaint management.
  • Cost, quality, performance and efficiency of the product.
  • Supplier’s personal facets like etiquettes and friendliness.
  • Supplier’s ability to manage whole customer life cycle.
  • Compatible and hassle free functions and operations.

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