Start networking and exchanging professional insights

Register now or log in to join your professional community.

Follow

How do you handle customers complaints?

user-image
Question added by MOHAMMAD AL-MALLAD , Customer service assistance/ Health And Safety Representative , Majid Al Futtaim LLC
Date Posted: 2016/01/18
Atif Siddiqui
by Atif Siddiqui , Procurement Supervisor , AlBawani Business Services

  • Listen carefully to what the customer has to say, and let them finish.

  • Ask questions in a caring and concerned manner.

  • Put yourself in their shoes.

  • Apologize without blaming.

  • Ask the customer, "What would be an acceptable solution to you?"

  • Solve the problem, or find someone who can solve it— quickly!

Deleted user
by Deleted user

listing is the most important but the fast reaction is the most effective

Arshad Hussain
by Arshad Hussain , Senior Manager Operations , Pakistan Revenue Automation Pvt Ltd

Listen and listen and listen and then handle the grievance.

Deleted user
by Deleted user

Be patient and listen properly what exactly the problem.Take decision in a proper manner with out exceeding company rules.if it is beyond our control take a decision with supervisor.

umair ashraf abdul latif
by umair ashraf abdul latif , cashier , royal money exchange

Firstly my friend you have to calm the customer by your skills you have to make the customer satisfy that whatever is your problem will be sort out immediately and report the higher management or corncerd person about the problem and to reslove it.

Initially necessary identify the type of client's problem is it from the client side or on the part of the company if the client-side Bhol situation the problem portrayed easy but if by the company we must solve the problem and try to show some compensation, if any, to satisfy the customer and improve the company's image in the first place

Kathylene Delmo
by Kathylene Delmo , Pharmacy Sales Assistant , Mercury Drug Corporation

As an employee, we need to always understand that customer complaints should be handled on the most efficient way possible. It is first done by listening and understanding the customer's concerns.  Afterwards, we need to promptly deal on the said complaints to the best of our ability. If ever we are not able to handle it, it would be best to elevate the concerns to the higher management and make sure everything will be resolved. 

very obediently carefully with respect to that situation

Deleted user
by Deleted user

First and foremost I need to ask sorry for that he // she complaining even with out knowing the reasons why she // he complaining so that I can have a chance to talk in in a polite and professional manner regarding his // her complaints.

henry martins
by henry martins , security officer , HARD PRECAST BUILDING SYSTEMS

First I will be calm,no matter how irrational or confrontational the client could be.i will make sure the issue is resolved as quickly a possible.

More Questions Like This