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Internet its open source for everything you need to search about and the best one its YouTube website to get video training with some application you will need it to complete your training can get it from internet.
The best source will be Google, but apparantely you can also check the knowledgebase from the Call Center Solutoin Provideers website, if you have the access for it. This can provide indepth knowledge and technical knowhow to resolve a solution or make changes to the existing setup.
Google !!! if you need any information's or materials you can always google it.
there is references belongs to each company contain a lot of materials about call center skills and situations, but because of Property rights they cant publish it on the web unfortunately.
Goggle or any engine search
google and YouTube website to get video training with some application you will need it to complete your training can get it from internet.
for good communication skills, internet will really help you but i suggest to attend different training/ seminars since you can learn from different person who has a lot of experienced for this field. there are also a lot of ways to improve it by yourself like reading books, writings,watching foreign movies or even practicing it for you to be comfortable and confident on your communication skills.
For sure, the Internet is a wide open source for training materials, but also from my point of view the huge source our obtained experience from daily experience which considers as material.
Internet is a broad forum and foryou to get the best out of it I believe one has to be specific about what they are looking for. in light with the question asked I would think of two sources, Google for a wide range of theoretical material and YouTube for visual and experience based material
Look at What You've Already AchievedPreparing for Your JourneyThink About Your StrengthsThink About What's Important to You, and Where you Want to GoStart Managing Your MindThen Commit Yourself to Success!Be thankful for what you have.Be PositiveAccept compliments gracefully.Help othersAvoid perfectionism
Searching by Google for the writers specialist on communication skills books & some centers teach it.
hey there are many ways to learn .first and easy way is that to listen call center agents call which are also uploaded on you tube and from any website which is related to call center and in my eyes to listen agents call is the best way.
