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The most important customer focus skills you need are:
1.You should be able to understand the needs of the customer.
2.You should exceed the expectations of the customer.
3.Adopt strong and effective CRM Module.(Customer Relationship Management.This way you will be able to retain current customers and acquire new customers.
4.CRM is concerned with the creation,development and enhancement individualized customer relationships with carefully targeted customers.and customer groups resulting in maximizing their total customer life-time value.
5.When your customers will start valuing your customer service then chances are they are less likely to shift to other places.
6.So to sum it up you should ensure appealing presence not only through dress but through service,body language,communication,mannerism, ambiance and above all satisfaction through food you give to them.
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