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1. Gross FM Costs /1 m² (ft²) of Gross Floor Area , annually
2. % Degree of User Satisfaction from FM Services
3. Capital Costs /1 m² (ft²) of GFA
4. End User Complaints
5. Net Floor Area in m² /1 working place or per1 user
6. Maintenance Costs /1 m² of GFA
7. Operational Costs /1 m² of GFA or per1 user
8. % Planned maintenance vs. Reactive maintenance Ratio
9. Utility Consumption Costs /1 m² of GFA or per1 user
. Cleaning Costs /1 m² of GFA
A facility operation is challenging job and requires careful attention of facility operation manager. Based on attractiveness of any facility, the following KPI is recommended
1. Access control process: From security point of view, access control is most important: Presence security guards at the entry, use of security arch/door and baggage scanner machine, and CCTV monitoring for </7> by a dedicated personnel. KPI: A clear report by the security supervisor at the end of day as per format
2. Mechanical, Electrical and Sanitary (MEP) system: The entire systemis to be by expert personnel at least once in a month or even at shorter period, if necessary. Fire Safety installationsare to be checked at frequent interval. Sufficient Number of Elevators: one elevator must be standby to take up the load, if any elevator becomes out of order. KPI: Weekly report by the premises supervisor.
3. Vehicle Parking: A good clean and sufficiently ventilated parking space is to be maintained for the users/residents as well as visitor. In addition, a rent a car bay is to be maintained. KPI: A daily report by the parking space supervisor
4. Ambience: Air quality inside, use of plants inside and outside the premises, availability of restaurant inside the premises, Cleanliness of the floors and Toilets. KPI: Daily reporting by the supervisor. This will also include a report form the end users perception.
5. Return on investment (ROI): The ROI must be high enough to keep the stakeholders happy and committed. This is to be calculated taking into account all cost/expenses and income from the premises. KPI: Monthly operation and maintenance cost per sft and to compare with industry average, monthly occupation rate of the premises
