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As a telemarketer, how can you handle different attitudes of your customers?

To be an effective telemarketer you should be a good listener and know how to filter the words your going to say to your customer.

Telemarketing Customer Satisfaction Customer Service Customer Focus Business Development
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Question added by Mary Vicheil Sacmar , Sales & Pricing Coordinator , FedEx Express
Date Posted: 2016/01/25
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Anjum Khan
by Anjum Khan , Admissions Officer , CURTIN UNIVERSITY

Always be polite and engage them into a conversation related to their issues and be a active listener

Ahsan Cheema
by Ahsan Cheema , ADMIN OFFICER , HUSSAIN RATHORE & CO. CHARTERED ACCOUNTANTS

I talk with customers politely listening their complains/suggestion carefully and promised to resolves their issues timely and according to their well wishes.

Deleted user
by Deleted user

  • Actively listen to the customer and empathize to be able to pick up problematic areas.
  • Emotional intelligence in as far as the different feelings are concern based on tones of voices.
  • Solve the problem the customer is facing and offer alternatives if possible taking into consideration their attitudes.
  • Have the highest level of tolerance for that will help a telemarketer to endure the difficult parts.

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