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What is the difference between the business critical & end user critical in the call center monitoring sheet ?

Customer Satisfaction Customer Service Call Center Sales
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Question added by Safei El Din Ali , Customer Care Manager , CCC
Date Posted: 2016/01/26
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jeevan james
by jeevan james , Warehouse In Charge , BITO STORAGE SYSTEM MIDDLE EAST DWC

Business Critical means problems happening in a firm either it can happened due to financial or manpower............

User Critical means problems which may happen day today lifecycle of the company.

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