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What is the most important/relevant KPI when evaluating operations quality performance?

Operations Expertise Business Management Business Administration
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Question added by Ibrahim Walash , Operations Manager - Capacity building , Ministry of Communication and Information Technology - MCIT
Date Posted: 2016/01/27
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Kamlesh Bhatia
by Kamlesh Bhatia , IT Hosting Services Manager , Schlumberger - Other Locations

Fidelity (output / input) analyzed together with defects. Identifying the defects will highlight the areas that need to be addressed to raise the quality in such a setting.

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