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What does the knowledge base mean ?

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Question added by Safei El Din Ali , Customer Care Manager , CCC
Date Posted: 2016/01/30
Salman Ahmed
by Salman Ahmed , Sr. System Engineer , Alpha Data

Knowledge Base are the answers that serve automatically when end-user need the same type of solution. It allow us to stop repeating same solution again and again, we just need to capture everyday answers in the KB and serve the end-users automatically on help desk portal or any other platform.

Shanto Novianto
by Shanto Novianto , IT Operation/Support Officer , PT. Mitra Solusi Telematika

a store of information or data that is available to solve a problem.

Misisirine Phiri
by Misisirine Phiri , Data Capturere, Validation Clerk, Payroll Administration Clerk , Tongaat Hullet, Zimbabwe

Where information is stored to be used as a reference

Nahla Elazyzy
by Nahla Elazyzy , سكرتيرة , شركة زمزم للادوية

   

 

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