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How can customer service employees create a positive first impression ?

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Question added by Rasha Maarabouni , Executive Registrar , Lebanese International University
Date Posted: 2016/02/05
Jonnelle Dizon
by Jonnelle Dizon , Lounge Attendant , Emirates Flight Catering

The main key to create a positive first impression is by being confident, smart, courteous and friendly to the customers. A customer service employee has to be a good listener and active when interacting with a customer.

furqan hayder shahid shahid
by furqan hayder shahid shahid , Senior Management Executive , Nayatel

By listing carefully to the customer and let him finish first, This will show impression that CS Rep is felling the pain/Issue of the customer,further avoiding the unrelenting questions.

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