How important is the in-depth knowledge of business process re-engineering in Customer service operations?

Question added by rohitashva joshi , Head Business development and service sales , Glorz india Enterprises
Date Posted: 2016/02/08

Upvote (0) Views (2) Followers (2) Answers (1) Report Question

Write an Answer
Register now or log in to answer.

by John Marbert Esguerra , Warehouse Support , UPS

Very important, because if you can't see what is the need of your customers... you never succeed to be a good leader

Upvote (0)

Downvote Reply () Report

My profession requires in-depth knowledge of medical documents, protocols and procedures. ?
Top Answer: This is a great resource that will definitely help you with all the queries you listed. Whether you need ... See More

Answers (2)
“The customer is always right” businesses are abandoning this maxim ironically because it leads to bad customer service, do you agree or not and why?
Top Answer: Unfortunately though, most companies in the customer service no longer even teach the basics of customer ... See More

Answers (36)
Where does customer service (call center , BPO)fit into the banking process?
Top Answer: <p>There are a lot of well known banks(MNCs) who outsourced their service as it is considered cost ... See More

Answers (6)
What is your top 5 tips for an agent to be successful in a customer service business?
Top Answer: to have patience and consistency adabtability to have work ethics to ensure clear communicatiom with cu ... See More

Answers (1)