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Of course personalized service and empower your team
The best way is to connect emotionally to the guest and provide the best server with your organizational standard
In the Hospitality Industry, our main target and aim is to provide the best service in order to keep the highest standard and to maintain business and relations with our guest.
If you work in Dubai , i advise you to study the hospitality in specialied colleage , if you have bacherlor in hotel managment , go ahead and study master , and if you do not have degree in hospitality industry , go ahead and study bachelor , as the degree will assist you too much to reach the high positions in the hospitality businesss very quickly . Moreover, if you are not working in an international company ( like marriott or hilton .....etc) try to join one of those big compaines , as those companies expand so fast and you will find a great opportunity to get promotion in the new hotels which they open in other parts of the middle east .
Regards
ibrahim Balaha
Resident Manager
Makarem Riyadh hotel
Offer customer service that exceeds customer expectaions.
1. Provide exceptional customer service. Make the clients feel that they are home.
just follow the rules and regulations of the hos[pitality and learn more to improve your experience and expertism
Following HACCP (Hazard Analysis Critical Control Points). procedure strictly at any given point of time of operation, intending of raw materials, opening and closing of the kitchen , training new joiners, co-ordinating with other outlets, maintaining stock reports, making and flowing standard receipts, working on the range while taking to the guests and maintaining guest relations.
quality Service & Value for Money
Focus on developing your people, hire slowly and with care then spend lots of effort training and imparting knowledge - the culture of your company is fundamental.
