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A CRM software would help him be more organized but not a better sales person, The sales person needs experience with people and connections with a network that helps him along the way.
Without doubts a CRM System is what you should look for. It's the best software for your sales team and for your entire business and if you realize the importance of it you will make a great step for you development.
A decent CRM system is necessary but ensure its tailored to your business and enables you to manager your pipeline and produce the reports you need. The other tool is good focused training to provide end to end ability for sales people to use good trial closing methods and the ability to handle objections, as objections are positive buying signals....the ability to close is where most sales people fail as they donmt use these methods correctly.
In light of the massive developments in Information Technology (IT) in the past few years, there has been a recent debate in the literature on the economic impact of IT. Since IT has a great growth with unprecedented extent, all most of softwares are so important for selling in the market , but you should have the selling network, the most important of now are all ERP softwares, CRP,HRM and CMS.
A good CRM as already has been mentioned and a good statistical software, like for example the IBM SPSS Statistics.
Hi Nisreen:
Thanks for asking such an important Question. Now a days the dynamics of sales process has drastically changed and you need certain tools as software or cloud based in order to cope with fast pace process effectively.
I will recommend to use a CRM related software even a Excel sheet to cloud based like Sales force. The point here is how to do data mining, tracking activity and build data bases for Funnel management.
2nd tool is to use a software like evernote for capturing information during customer meetings and effectively record the correspondence.
3rd tool is to use mobile devices like tablet to do on spot presentations and sharing technical information with customer.
Here are the 4 tools everyone in sales should be using:
Whether it is a smartphone or a tablet, it is crucial that sales people have immediate access to the Internet. By doing so, they can quickly answer questions, conduct research, but most importantly have access to their number 1 ally, their CRM. A smartphone can also come in handy to act as a mobile hotspot for those times you find yourself in a WIFI dead zone.
This is mostly relevant for outside sales reps, but it is a must! In my personal experience, I have missed more than one meeting because I got lost, UNACCEPTABLE! Sure, your phone has a map app, but that can be a little difficult to use while navigating the road. Invest in a good, reliable GPS unit and be sure to update it periodically. This will keep you successfully making your way to appointments and helping you to arrive on time.
Effective networking is one of the cornerstones of all successful sales people. Today, one of the tools you should be using to help capitalize on networking opportunities is LinkedIn. There are millions of people who currently use this professional social networking site, but it’s not enough to just have a profile. You need to have a professional one that will help you make the right connections, as well as use the multiple tools that the site offers. Be sure to read our past post on avoiding LinkedIn mistakes.
Carrying around a stack of business cards is not the most effective way to handle sales. Not even close. In fact, some of the methods that people are using will end up costing them in the long run. It is important that those in sales use a Customer Relationship Management (CRM) system. This will give you the ability to store all the information about every lead, potential client, and client. You will be able to use it to help build relationships, be more organized, create reports, follow up with your notes, set reminders, create a good workflow, and handle all customer service needs
Become "trusted sales advisor" and use latest CRM tools such as salesforce.com with regular updates to track your target opportunities and progress
yes agree CRM is better option but selling is a technique which we can only get or improve with the passage of time ..
To add to the sales person's skills in selling, a sales represenative shoud be more people person before selling the product. A client woud like to have a getting to know more about each other talk and find a connection through small revelant topics like family, schools, hobbies etc. Having this kind of honest small talks will relax the potential buyer and finding similarities in experiences shared by both people can start a good sales presentation.
Actually Nisreen my expertise in HR only so unfortunately i can't support in that question...
