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Being a Customer Oriented handling complaints is one of the biggest challenge that we should know how to handle. On handling the situation we should always have the patience. Patience on understanding the needs of the customer and listening to them by determining the problem to give them the right assistance they need. After identifying the concern, we should always assist them with the best solution. The tone of the voice should be in a medium tone where the customer should feel the sincerity of what you are pertaining and gesture must be appropriate to show your sympathy and your willingness to help them to resolve the problem.
FIRST OF ALL I WILL BE A GOOD LISTENER TO THE COMPLAINTS.ANALYSE WHAT IS THE REASON BEHIND THE COMPLAINT.APOLOGIZE IF ITS SERVICE RELATED OR PRODUCT RELATED PROBLEM.OFFER THE CLIENT OPTIONS TO RESOLVE WITHOUT AFFECTING THE INTEREST OF THE COMPANY.MAKE THE CUSTOMER FEEL THE COMPLAINT WAS GENUINE AND HIS/HER COMPLAINT WAS IMPORTANT AND THE COMPLAINT CAN SERVE AS A GOOD FEED BACK FOR IMPROVEMENT SO THAT HE KEEP PATRONIZING THE COMPANY'S PRODUCTS OR SERVICES..