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Are customer service escalations on account of lack of job knowledge or attitude issues at the front desk?

Account Management Customer Satisfaction Customer Service Attitude
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Question added by RAMKRISHNA MENON , Consultant , Axis Bank
Date Posted: 2016/02/21
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Eman Jaber
by Eman Jaber , call center , FIBER BUSINESS SOLUTION:

attitude issues at the front desk.

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