As a technical support engineer, what first approach will you use to acquire more information from your Client about the issues?

i willgo on problemtic area which the client being faced, after that i will ask questions from client to get more information how,when and since what time ths issue is being occured to you,and then i will suggest appropriate solution to client according to requirement

Ask the client direct questions and listen carefully to his answers. 

Firstly, understand what he is trying to tell us . His requirements demands and issues to be given preference later on come up with solution that suites him.

Client Satisfaction is the Major responsibility.

Listen - Try to receive as much details from the Customer or user, very clearly.

Time Management - Specified the all round time to Solve the issue.

Solution - Conclude the Tickets with in time with Appropriate action and make the user satisfied.

Initially, identify the exact problem from client. 

Calculate how much time does it take to solve and inform the same to client.

Try to solve the issue in stipulated time

Assure the client that you are available to help out  

first i check the problem then sellect numbers of solutions then look cost comparison then inlist solution after preparation of these solution i ll present to client.

listen to the client carefully.

understand the situation.

ask easy-to-understand questions.

eventually you`ll gather adequate information to suggest a solution.

frist looking for power

after that ask the clinet

and listen carfully to clinet

describe the problem 

then we can konw solution

ask all problem and listen carefully and discussion about to manager then after resolve problem if you do not resolve problem then should be given some time and call back....  

I will request for Project specifications and the detailed contract then i will look forward the mentioned used codes as per project specifications.

Moving from the point of power in to the point of problem occurrence step by step, ask question and let the client answer it in yes or no.

Depend on the client too if a user can describe the problem well its half the solution.