It is possible, the moment the fresh graduate is well analysed and put trough specific tests to test the personality, IQ, pro activeness, patience and people skills.
Customer service is about personality, how you are smart and how you use your patience & diplomacy to deal with people. Also about how to analyse and think fast for any problem solving.
If the fresh graduate has the below skills which normally comes within ownself, he/she could be a potential for that position. For the rest, the business owner can invest for some initiation trainings for a starters:
Patience
People skills
Confident personality
Loyal
Reliable
Time management skills
Passionate
Critical and analythical thinker
Negociation skills
Diplomacy
Self motivated
Everybody has to start off somewhere right?
:-)
by
Carolyn San Agustin , Credit Control Support , HCLTechnology Philippines (LexisNexis)
Yes, a fresh graduate should be given a chance to be employed based on their educational background, having a positive attitude towards working as a front liner in helping/assisting customers, with a proper training and skillful management around development will just come along.
by
Ahmad AlHadeed , Planning And Analysis Manager , SHIFT Financial Services Ltd.
Good customer service skills are a vital part of your job description, no matter if your job title is cashier or CEO. However, not everyone knows what it takes to provide good customer service. Each company has its own set of rules and best practices, but some aspects of good customer service remain the same no matter the industry
On entry level or probationary basis yes, provided the candidate looks trainable and demonstrates qualities that seem to be a good fit for the particular role. Lack of experience doesn't necessarily equate to lack of competence.
by
Shoukat Ali Malik , Specialties Moderator for Bayt.com community program, , Bayt.com (Middle East # 01 Job website)
Dear my experience teel me that the fresh customer service officers are suitable to collect the market data as your required but not for promotion of business.
good question ya Ghada , i think it's very important to any business owner in any career supported the fresh graduate and gives them the enough experience on the basis of Generations relay concept
New graduates will bring high energy that may re-energize a lackluster work group. However, expect them to make mistakes, mistakes in handling customers and staff because regardless of their degree there is no substitute for dealing withe the muititude of issues with these two groups will pose.