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What's the first step in troubleshooting a printer or scanner?

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Question added by Muhammad adnan Qumar , IT engineer , Synopsis Solutions Ltd
Date Posted: 2016/02/23
sara masoud
by sara masoud , Head , Armed Forces Co-operative Society

First, make sure the power and data cables ( parallel cable or usb cable ) are connected to both the printer or scanner and computer

Jatinder  Bawa
by Jatinder Bawa , Technical Support Manager , Tenaga Parking Services (India) Pvt. Ltd

Check that your Printer and PC are properly connected, may the problem in Cable, If you able to take self test from printer itself then your printer is okay, then you have to troubleshoot with PC, may be the cable faulty or may be you are not using the proper software which required to connect the printer. 

Cristian Florin Dascalu
by Cristian Florin Dascalu , IMG Executive (IT / Software) , Wipro Technologies

see if that printer has power, if conected  and detected by the computer(OS)

Thansi Vahid
by Thansi Vahid , Web Developer , STEM SOFTWARES, West fort, Trissur

Connect your Computer directly to the printer,Whether it is detecting or not on Computer System.Always check to see if all power codes.Update the printer driver

 

 

Powering the device and making sure that its power is on, check if all the cables are connected, check if the driver is properly installed, run an automatic troushoot to check for additional info.

bilal shakoor
by bilal shakoor , Team Coordinator , Pakistan Mobile communication Ltd (Mobilink)

checking power and data cable connection

SAHEDUR RAHMAN
by SAHEDUR RAHMAN , IT Officer , Fly Dubai

First check the power connection!!

FADI algozuli mohamed
by FADI algozuli mohamed , communication officer : Waseef (Barwa real estate subsidiary) , waseef

check if on or off

than check the cable connected to PC

check the driver install or not

than print test page

Prosenjit Neogi
by Prosenjit Neogi , Senior System Supervisor , ABC India LTD

1.Check the power supply if it is working or not.

2. Check cable(USB/Lan)properly inserted or not

3. Check printer of scanner power on or not

4. Check printer of scanner enable or not

5.Check if software/drivers have been installed.

Jitendra Tailor
by Jitendra Tailor , Hardware & network admin , E-meditek solution ltd

FIRST CHEK HARDWARE THEN DRIVER OF INSTRUMENT

Chris Balana
by Chris Balana , Biomedical Engineer , OCS Group UK

Check if printer/scanner has power.

Check if all connections are connected.

Check if software/drivers have been installed.

Print test page.

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