What's the difference between inbound and outbound leads?

Inbound call centers handle telephone requests for product or technical support, account assistance,  billing and other inquiries from consumers. Outbound call center is the agents make outbound calls to customers on behalf of a business or client to provide service or either bills reminder.

Simply: Inbound, receiving calls measured by service level. outbound, dialing out calls measured by hitting target. easy :) 

• outbound leads means we personally communicate with the client by phone or online and the means of social communication or go to him and tryto convince him and close him
• inbound leads means we recieving calls from client or waiting for them in our store and try to fulfilling his needs and close him

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inbound call

receiving calls to the customer and helping the customer ,fulfilling the needs

outbound calls

we call to the customer understanding there needs based on that we can promote the products and close the customer

Outbound leads are customers we generate approaching potential clients in person or via email or through any Social media where as Inbound is vice versa i.e they approach us

Inbound means receiving calls from interested customers and Outbound means we need o tcall clients and bring interest in them to buy our products