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What will you do if you receive a direct complaint from a client?

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Question added by Deleted user
Date Posted: 2016/03/01
karema OMER
by karema OMER , مدير مالي , الشركة الهندسية للخدمات النفطية

First, we examine the reasons that led to this complaint and try to solve and to insure that the customer won't encounter such a problem again.

Wael Haidar
by Wael Haidar , Coordinator - Translator , Embassy of Ukraine

I will take note of it and try to solve it the sooner and by best means.

د Waleed
by د Waleed , Management - Leadership-Business Administration-HR&Training-Customer Service/Retention -Call Center , Multi Companies Categories: Auditing -Trade -Customer service -HR-IT&Internet -Training&Consultation

Thank You for your invitation ... I will agree with the answers that really covered your question  ... Variety of correct info and opinions ... Nothing to add !

Nishan Moosakunju
by Nishan Moosakunju , Senior process executive , Sutherland Global services

complaint analysis is a step by step process, and it requires a detailed assessment. Will check the type of complaint and need to give an assurance in first hand. Will check all possible options to get that resolved and provide a deadline for a fast resolution. While working on the complaint, make sure the problem will not occurred again to make the client satisfied and happy.

ameen fadhil dolan
by ameen fadhil dolan , مشاور قانوني , وزارة العدل - العراق

Thank you for the invitation

 

Initially receiving the compliant and then check if we were involved in the complaint then study the compliant statement then the concerned compliant and refer the compliant to the concerned authority    

ohood sidra
by ohood sidra , موظفة إستقبال المرضى / قسم الفواتير , مستشفى المركز التخصصي الطبي

first listen carefully to the client without interrupting him and i understand the  complaint and then resolve his problem.

I do hear the complaint carefully and if a speech read it carefully if the problem is solved or I could go back to direct managers but more importantly, lit up the client

سميرة علي مسعود ال مسفوه
by سميرة علي مسعود ال مسفوه

      Binsat listen to him and find the right solution to resolve the complaint

RANJEET SINGH
by RANJEET SINGH , Security Officer , Burj Al Arab Hotel , under the establishment of a well-known company Jumeirah Group

I will listen to customer carefully & try to solve complaint as soon as possible either if its a big complaint i will forward to the management

Shihana Ismail
by Shihana Ismail , Call Center Excutive , Fitness First

First Let Her Or him to Talk n EXplain The Situation.Lisning Carefully with out get angry with customer try to solve the problem soon as possible.

Deleted user
by Deleted user

Listen to the client problem carefully then try to handling him with out being angry with him or her then I should solve the problem quickly.

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